Question 1

Can I get a refund for my ticket?

Accepted Answer

Tickets are non refundable however for special circumstances please contact us

Question 2

Can I exchange a ticket I bought with another for a different show or day?

Accepted Answer

No, unfortunately its not possible to exchange a ticket for a certain show/day for a different show/day.

Question 3

Are service animals allowed at the show?

Accepted Answer

Yes, service animals are allowed under ADA and state laws. Please note that service animals must be harnessed, leashed, or tethered unless this interferes with their work, and they must be under control. 
Please note Pets are now allowed.

Question 4

What time does the show starts/ends?

Accepted Answer

Most of our shows are from 9:30 AM till 5:00 PM on Saturday, and from 10:00 AM till 4:00 PM on Sunday, however please always check the show times for the event you're attending as some have special hours listed.

Question 5

Can I bring my own cards to trade/sell with the vendors?

Accepted Answer

Yes, you can bring your own cards to trade/sell with the vendors at any of our shows.

Question 6

Are children allowed in free entry?

Accepted Answer

Children under 12 are allowed free entry but must be accompanied at all times by an adult who purchased a ticket.

Question 7

Who can I contact if I lost an item in one of the shows?

Accepted Answer

For lost items please contact the venue directly.

Question 8

Are there accessibility services for individuals with disabilities at the venues?

Accepted Answer

All our venues provide accessible seating, parking, and services for individuals with disabilities according to the federal Americans with Disabilities Act (ADA) and California state laws. For more information please contact the venue directly.

Question 9

Are there any bag policies?

Accepted Answer

Small bags and carts are allowed at the show however please note that they are subject to being searched for security and safety purposes.

FREQUENTLY ASKED QUESTIONS